Six capabilities that catch what compliance checklists miss. Because a 94% QA score means nothing when the customer just left.
100 conversations free. No credit card required.
Core Capabilities
Deep Dive
Track EQ scores by agent, team, and queue. Spot who needs coaching, celebrate who’s improving, and measure it over time. Dashboards built for CX leaders, not data analysts.
70% of customers switch after one bad AI experience. AINGEL flags high-risk conversations, escalation triggers, and emotional misreads as they happen — not weeks later in a QA review.
Zendesk, Intercom, Gorgias, CSV, voice recordings. Pull conversation data automatically, push insights back. No workflow changes required.
const response = await aingel.analyze({
conversation_id: "cx-4829",
source: "zendesk",
model: "eq-ops-v2",
signals: ["empathy", "churn", "revenue"]
});
// response.eq_score: 3.2 / 4
// response.churn_risk: "low"
// response.revenue_impact: "$0"
// response.failure_flags: []The Difference
Most QA tools check if the agent followed the script. AINGEL checks if the customer actually got what they needed.
100% of conversations scored
Not a 1-3% sample. Every single one.
EQ, not keyword matching
Tone, intent, proportionality, resolution path.
Revenue impact in dollars
Not just CX metrics. What it actually cost you.
Alerts in real time
Not a weekly report nobody reads.
Specific rewrites, not vague feedback
Word for word, what the agent should have said.
Research-backed methodology
Not a blank scorecard you configure yourself.
Send us 100 transcripts. We'll show you what your current QA tool didn't catch. Free, no strings.
100 conversations free. No credit card required.